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Agent
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Features
SoftPhone
2x Phone account(s)
Blind and Attendened transfer
4x Phone Line(s)
Auto Answer
Voicemail button
Custome Ring Tone
Onhold/Resume
Redial
Speed Dial
Voice Codecs: ulaw, alaw, gsm, speex, ilbc
Echo Cancellation
Adaptive Jitter Buffer
Mute
Standard Features
Easy Account Import
Instant Recording
Audio tuning wizard
Missed calls display
Call History
Call Parking
Call monitoring
Drag & drop actions
Keyboard Shortcuts
Presence Display
Service Providers
Backup/Restore
Conferencing
Conferences monitoring and barging
View Conference participants
Kick out/mute participants
Conferences scheduling
Conference direct invite
PSTN number invite
Instant messaging conference invite
Instant Messaging
Group Announce Message
Fonts customization
Instant messaging group chat
SSL encryption
Instant messaging client
Personal Message
Call Centre Features
Queues Real Time Display
Agent Actions
Queue / Agents
Quality of service
Queue URL popup
CRM Integration
Browsers integration
MS Outlook Dialling
Email Dialing
Call notification popup window
Command line dialing
URL Popup window
Faxing
Send/Receive History
Fax printer wizard
Supported Devices
VoIP Phones
Buetooth Headsets
DECT Headsets
Optional Modules
VPN client
optional
T.38 Fax-receiving and Fax-sending capabilities
Debug
Network Statistics
Diagnostics Log
Products
PBXware
gloCOM
TELCOware
Appliances
SERVERware
SIP Security
SIP Monitoring
gloCOM
Cool Feature #10
Queue Placement Holder & Call Back
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