| | | | | |
| Office | Business | Agent
| Supervisor
|
Supported hardware
|
| PC | • | • | • | • |
| MAC | • | • | • | • |
| |
Supported platforms
|
MS Windows
| gloCOM can be installed and used on MS Windows 32/64-bit platforms (Windows Vista and above). |
MAC OS X
| gloCOM can be installed and used on MAC OS X platforms (10.10 and above). |
Ubuntu Linux
| gloCOM can be installed and used on Linux Ubuntu 64-bit platforms (12.04 and above). |
| |
Minimum requirements
|
| Requirements | Although gloCOM should work on any computer able to run supported operating systems there are minimum requirements that should be met in order to install it and to prevent call quality issues. |
HDD space
| gloCOM requires up to 70 MB of free HDD space to install. |
Broadband internet
| Stable broadband internet connection is important factor in VoIP call quality as VoIP traffic is highly susceptible to latency and lost packets. |
| |
Operation modes
|
Phone mode
| | • | • | • |
| SoftPhone | | • | • | • |
Office phone
| | • | • | • |
GSM / PSTN number
| | • | • | • |
| gloCOM GO | • | • | • | • |
| |
Basic operations
|
Voice calling
| • | • | • | • |
Video calling
| | • | • | • |
| Voicemail | • | • | • | • |
Answer a call
| • | • | • | • |
Hangup / Reject a call
| • | • | • | • |
Switch calls
| | • | • | • |
Transfer a call
| • | • | • | • |
Hold / Resume call
| • | • | • | • |
Redial
| • | • | • | • |
Click to dial
| • | • | • | • |
| Mute | • | • | • | • |
| Speakerphone | • | • | • | • |
Call recording
| • | • | • | • |
| | | | | |
Advanced operations
|
Park calls
| • | • | • | • |
Join two calls
| • | • | • | • |
Call to conference
| • | • | • | • |
Invite external numbers
| • | • | • | • |
Start Chat from Call
| • | • | • | • |
| | | | | |
Unified communications features
|
PBXware directory
| • | • | • | • |
Instant messaging
| • | • | • | • |
File sharing
| • | • | • | • |
Drag & Drop
| • | • | • | • |
Group messaging
| • | • | • | • |
| Faxing | | • | • | • |
| Presence | • | • | • | • |
MS Outlook
| • | • | • | • |
MS Exchange
| • | • | • | • |
Apple address book
| • | • | • | • |
Google contacts
| • | • | • | • |
Send vCard
| • | • | • | • |
Switch phone
| | • | • | • |
Browser integration
| • | • | • | • |
Email client integration
| • | • | • | • |
| | | | | |
CRM integration
|
| SugarCRM | optional | optional | optional | optional |
| Zoho | optional | optional | optional | optional |
| SalesForce | optional | optional | optional | optional |
| Microsoft Dynamics | optional | optional | optional | optional |
| Bullhorn | optional | optional | optional | optional |
| ZenDesk | optional | optional | optional | optional |
Generic Call Popup module
| optional | optional | optional | optional |
| | | | | |
Conferencing features
|
Dynamic conferencing
| • | • | • | • |
Static conferencing
| • | • | • | • |
