| Features | Description |
| Phone calls | Place, receive and manage your calls using gloCOM GUI to improve your efficiency. You don't need to waist time searching for a number, typing a number into dialer and risk missdialing.
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| Video calls | Place, receive and manage your video calls using gloCOM GUI to improve your efficiency. Talking face to face with your co-workers provides better understanding, a closer connection and the ability to stress the importance of certain issues.
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| Redial | Press a button to redial the last number you called.
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| Speed dial | Assign frequently called contacts to a programmable keypad keys. Increase efficiency by eliminating the need to sweep through your contacts every now-and-then.
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| Instant video call | If you need to switch from a phone call to video call in an instant, just press the button. Turn video On and Off during a call, no need to hangup or start a new call.
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| Call transfer | If you need to transfer the call to any contact just press transfer button and select a contact from the list. There is no need for you to dial an extension or a phone number anymore and risk a missdial during the transfer.
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| On hold | If you need to check some related info or consult a co-worker, just place the call on hold with a single click. When finished pick up the call and continue the conversation.
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| Call recording (server side) | gloCOM enables you to record a phone call or just a part of it. Press Record button and start recording instantly.
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| Call on available | Activate this option if you need to call a contact that is currently on the call. No need to monitor when that contact will be available, gloCOM will do that for you.
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Interactive Voice Responce (IVR)
| Use programmable system IVR to setup automated greetings, customer service or personal secretary.
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| Queues | Monitor queue related informations like number of calls, agent status, Quality of Service, etc. in real-time. Manage call priorities, arrange and drop calls straight from agent panel.
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| Dundi global network | Enable use of 'real' phone numbers.
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| Noise reduction algorithm | When you are making a call in a noisy environment gloCOM will automatically reduce background noises without impacting the quality of your own voice.
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| Auto answer a call | SoftPhone auto answer feature
(speaker phone paging).
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| Speaker phone paging display | Display speaker phone paging in UI.
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