| Features | Description |
| Phone accounts | gloCOM enables you to establish multiple user profiles in one software instance. Dial a number and select your profile. gloCOM will make a call using the extension associated with that profile.
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| In text dialing | You do not have to isolate and paste only the phone number from the text. Select any part of the text that contains the phone number and past it into dialer. SoftPhone will isolate a number and offer you a dial option.
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| Multiple phone lines | You can have multiple phone lines connected to one device. When making a call simply select the desired phone line or leave the default one.
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| Caller ID display | Display caller ID and extension name.
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| Missed calls in phone display | SoftPhone notifies you about missed calls and voicemails, allowing to make a call back at any time.
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Agent panel
| gloCOM is equiped with Agent panel that is activated by default, on startup. Agent panel provides insight in queues and agents status at all times.
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| On hold button | Place calls on hold with one click. The call panel with caller information remains active during a hold so you know which calls are on hold. That way you may pick up exactly the one you need at the moment.
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| Voicemail button | Click on a button to access your voicemail inbox. No need to pick up the phone and dial a voicemail extension.
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| Call parking button | gloCOM provides a call parking lot. Just press Parking button and call will be placed on a numerized parking space. Switch device, or go to another office, pick up the call and continue conversation.
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| DND (Phone and IM) | Set both IM and Phone status to DND with one click. When turned on, the system will automatically redirect calls to your Voicemail. You will receive notifications on missed calls.
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| Call history | Shows placed, missed and received calls (caller ID and date/time). You may easily track your call data that way.
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| Click to call | Call any contact from your list of contacts by simply pressing the call button at the bottom of their avatar image.
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| Simultaneous calls | Place and/or receive multiple calls at the same time over multiple phone lines. Place the current call on hold and answer the next call, merge calls into a conference, etc.
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| Automatic call popup | A pop-up notification for inbound calls is displayed using system notifications; there is no need to monitor your client for incoming calls. On windows it is an MSN style popup, on Mac OS X growl, on Linux DBus notifications.
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| Show user's avatar in phone calls | Each phone call displays user's avatar (image) if the other party is a local user (extension) and has a set avatar. This helps to visually identify who is calling you more quickly.
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| Users phone status | Check the status and availability of your co-workers at any time. This information is presented in real time right on the list of contacts. No need to waste your time checking or trying unsuccessfully to reach some extension.
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Dial your voicemail box
with single click | Leave a voicemail message for another user with a single click. If you need to relay information to a contact that is currently "busy", just dial his voicemail directly and leave a message. No need to dial extension and interrupt.
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| Call monitor | You may monitor other system users calls, if you have permission. This enables you to track call times, user availability, and other relevant data.
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| Call on Available | You wish to call an extension, that is currently busy. Use the "Call on Available" option and gloCOM will notify you as soon as the user becomes available and allow you to call with a single click. No need to check the user status and wait for the opportunity to make a call.
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| Auto provisioning | Use auto provisioning to setup and provide various gloCOM configurations. Create custom packages according to your or customers specific needs.
(Reselers feature).
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