Modules
- Queues
- Wallboard
- Agents
- Graphs
- Agent Real Time Statistics
- Queue Calls
- Inbound Calls
- Outbound Calls
- Assistance Requests
- Messages
General Features
- Full Screen View
- Monitor Slide Show
- Queue Monitoring Permissions
- Total calls
- Answered Calls
- Agents Busy
- Agents Idle
- Agents Not Ready
- Calls Waiting
- Manager Output
- Show Queues
- Show Agents
- Agent Name
- Extension Number
- Agent Status
- Caller ID
- Time in Current Status
- Waiting Caller
- Agents Logged in
- Number of Agents on a Call
- Agents Idle
- Number of Agents Not Logged in
- Number of Agents Not Ready
- Threshold
- Service Level
- Alerts
|
|
