To dial preset destinations from an IVR, the following options need to be set:

• Navigate to 'IVR'
• Click on 'edit' next to IVR
• Set 'IVR Type'='Standard IVR?
• Set under any digit/option 'Destination'='Remote Access'
• Set 'Extension'='Destinations' or 'Destinations Caller ID' (the latter applies custom Caller ID information)
• Click on 'Options'
• Set 'Pre-defined Destination'=$YOUR_NUMBER
• If the extension field was set to the user custom Caller ID, under 'CallerID' set a new caller id
• Click 'Save'

An example call looks like this

• Caller enters PBXware over the trunk
• DID passes a call to the IVR
• Greeting file is played to the caller
• Caller presses option 4, for example, which leads to our remote access => preset destination
• PBXware asks for the PIN authorization code
• After successful authentication, the caller is redirected to a preset destination

NOTE:

• Remote Access requires extension enhanced service to be set for an extension.
• Extension number is used for Remote Access authentication