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1. Login to the system administration. 2. Navigate to 'Queues'. 3. Click on the 'Edit' button corresponding to a queue of your choice. 4. Click on 'Advanced Options'. 5. Navigate down to 'Exit Digit' group. 6. Set the 'Use Exit Digit' value to 'Yes'. 7. Enter a value into the 'Extension' field. That is the system extension to re-direct the call to. 8. Click on 'Save'. 9. You will have to restart. In the confirm window, click on the 'OK' button to confirm the action
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